Data protection

Data protection

Introduction


With the following data protection declaration, we would like to inform you about which types of your personal data (hereinafter also referred to as "data") we process for what purposes and to what extent. The data protection declaration applies to all processing of personal data carried out by us, both in the context of the provision of our services and in particular on our websites, in mobile applications and within external online presences, such as .B our social media profiles (hereinafter collectively referred to as "online offer").

The terms used are not gender-specific.

As of March 13 , 2022




 

Outline

 

  • Introduction
  • Person in charge
  • Overview of processing
  • Relevant legal grounds
  • Security measures
  • Transmission of personal data
  • Data processing in third countries
  • Deletion of data
  • Use of cookies
  • Business Services
  • Providers and services used in the course of business activities
  • Payment
  • Provision of the online offer and web hosting
  • Blogs and publication media
  • Contact and request management
  • Video conferencing, online meetings, webinars and screen sharing
  • Newsletters and electronic notifications
  • Advertising communication via e-mail, post, fax or telephone
  • Customer Reviews and Evaluation Procedures
  • Presence in social networks (social media)
  • Plugins and embedded functions as well as content
  • Management, organization and auxiliary tools
  • Changes and updates to the Privacy Policy
  • Rights of data subjects 
  • Definitions




Person in charge


itCoating GmbH

An der Pönt 62

40885 Ratingen

Germany


Authorised representatives:

Dr Hans-Joachim Weintz


E-mail address: 

service@itcoating.de


Imprint: 

https://www.itcoating.de/impressum




Overview of processing


The following overview summarizes the types of data processed and the purposes of their processing and refers to the data subjects.



Types of  data processed


  • Inventory data.
  • Payment details.
  • Contact details.
  • Inhaltsdaten.
  • Contract data.
  • Usage Data.
  • Meta-/Kommunikationsdaten.
  • Event data (Facebook).



Categories of data subjects 


  • Customers.
  • Interested parties.
  • Communication partners.
  • Users.
  • Business and contractual partners.



Purposes of processing


  • Provision of contractual services and customer service.
  • Contact requests and communication.
  • Security measures.
  • Direct marketing.
  • Office and organizational procedures.
  • Managing and responding to requests.
  • Feedback.
  • Marketing.
  • Profiles with user-related information.
  • Provision of our online offer and user-friendliness.



Relevant legal bases


Below you will find an overview of the legal bases of the GDPR on the basis of which we process personal data. Please note that in addition to the provisions of the GDPR, national data protection requirements may apply in your or our country of residence or domicile. If, in addition, more specific legal bases are decisive in individual cases, we will inform you of these in the data protection declaration.

 

  • Consent (Art. 6 para. 1 sentence 1 lit. a. GDPR) - The data subject has given his or her consent to the processing of personal data concerning him or her for a specific purpose or for several specific purposes.
  • Performance of the contract and pre-contractual enquiries (Art. 6 para. 1 sentence 1 lit.b. GDPR) - The processing is necessary for the performance of a contract to which the data subject is a party or for the implementation of pre-contractual measures taken at the request of the data subject.
  • Legal obligation (Art. 6 para. 1 sentence 1 lit.c. GDPR) - The processing is necessary to fulfill a legal obligation to which the controller is subject.
  • Legitimate interests (Art. 6 para. 1 sentence 1 lit. f. GDPR) - The processing is necessary to safeguard the legitimate interests of the controller or a third party, unless the interests or fundamental rights and freedoms of the data subject requiring the protection of personal data prevail.

In addition to the data protection regulations of the General Data Protection Regulation, national regulations on data protection apply in Germany. This includes, in particular, the Act on the Protection against Misuse of Personal Data in Data Processing (Federal Data Protection Act – BDSG). In particular, the BDSG contains special provisions on the right to information, the right to erasure, the right to object, the processing of special categories of personal data, processing for other purposes and transmission as well as automated decision-making in individual cases, including profiling. Furthermore, it regulates data processing for the purposes of the employment relationship (§ 26 BDSG), in particular with regard to the establishment, implementation or termination of employment relationships as well as the consent of employees. Furthermore, state data protection laws of the individual federal states can be applied.

 


Security measures


In accordance with the legal requirements, taking into account the state of the art, the implementation costs and the nature, scope, circumstances and purposes of the processing as well as the different probabilities of occurrence and the extent of the threat to the rights and freedoms of natural persons, we take appropriate technical and organizational measures to ensure a level of protection appropriate to the risk.

Measures shall include, in particular, ensuring the confidentiality, integrity and availability of data by controlling physical and electronic access to the data, as well as access, input, disclosure, ensuring availability and their separation. Furthermore, we have set up procedures that ensure the exercise of data subject rights, the deletion of data and reactions to the threat to the data. Furthermore, we take into account the protection of personal data already during the development or selection of hardware, software and procedures in accordance with the principle of data protection, through technology design and through data protection-friendly default settings.

SSL encryption (https): In order to protect your data transmitted via our online offer, we use SSL encryption. You can recognize such encrypted connections by the prefix https:// in the address bar of your browser.



Transmission of personal data


As part of our processing of personal data, it happens that the data is transmitted to other bodies, companies, legally independent organizational units or persons or that it is disclosed to them. The recipients of this data may include, for example.B service providers commissioned with IT tasks or providers of services and content that are integrated into a website. In such a case, we observe the legal requirements and, in particular, conclude corresponding contracts or agreements with the recipients of your data that serve to protect your data.



Data processing in third countries


If we process data in a third country (i.e. outside the European Union (EU), the European Economic Area (EEA)) or if the processing takes place in the context of the use of third-party services or the disclosure or transmission of data to other persons, bodies or companies, this will only take place in accordance with the legal requirements. 

Subject to express consent or contractually or legally required transfer, we process or have the data processed only in third countries with a recognized level of data protection, contractual obligation through so-called standard protection clauses of the EU Commission, in the presence of certifications or binding internal data protection regulations (Art. 44 to 49 GDPR, information page of the EU Commission:  https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection_de).



Deletion of data


The data processed by us will be deleted in accordance with the legal requirements as soon as their consents permitted for processing are revoked or other permissions cease to apply (e.B. if the purpose of the processing of this data has ceased to exist or they are not necessary for the purpose).

If the data is not deleted because it is necessary for other and legally permissible purposes, their processing will be limited to these purposes. This means that the data will be blocked and not processed for other purposes. This applies, for example.B to data that must be stored for commercial or tax reasons or whose storage is necessary for the assertion, exercise or defense of legal claims or for the protection of the rights of another natural or legal person.

As part of our privacy policy, we may provide users with further information on the deletion and storage of data that applies specifically to the respective processing process.



Use of cookies


Cookies are small text files or other storage notes that store information on end devices and read information from the end devices. For example.B to store the login status in a user account, a shopping cart content in an e-shop, the accessed content or the functions used in an online offer. Cookies can also be used for various purposes, e.B. for the purposes of the functionality, security and comfort of online offers as well as the preparation of analyses of visitor flows. 

Notes on consent: We use cookies in accordance with the statutory provisions. Therefore, we obtain prior consent from users, unless this is not required by law. In particular, consent is not necessary if the storage and reading of information, including cookies, is absolutely necessary in order to provide users with a telemedia service they expressly request (i.e. our online offer). The revocable consent is clearly communicated to the users and contains the information on the respective cookie use.

Information on data protection legal bases: On which data protection legal basis we process the personal data of users with the help of cookies depends on whether we ask users for consent. If the users consent, the legal basis for the processing of their data is the declared consent. Otherwise, the data processed with the help of cookies will be processed on the basis of our legitimate interests (e.B. in the business operation of our online offer and improvement of its usability) or, if this is done in the context of the fulfilment of our contractual obligations, if the use of cookies is necessary to fulfil our contractual obligations. For which purposes the cookies are processed by us, we clarify in the course of this data protection declaration or in the context of our consent and processing processes.

Storage period: With regard to the storage period, the following types of cookies are distinguished:

  • Temporary cookies (also: session or session cookies): Temporary cookies are deleted at the latest after a user has left an online offer and closed his device (e.B. browser or mobile application).
  • Permanent cookies: Permanent cookies remain stored even after closing the end device. For example, the login status can be saved or preferred content can be displayed directly when the user visits a website again. Likewise, the user data collected with the help of cookies can be used to measure reach. If we do not provide users with explicit information on the type and storage period of cookies (e.B. as part of obtaining consent), users should assume that cookies are permanent and the storage period can be up to two years.

General information on revocation and objection (opt-out): Users can revoke their consent at any time and also object to the processing in accordance with the legal requirements of Art. 21 GDPR (further information on the objection can be found in the context of this data protection declaration). Users can also declare their objection using the settings of their browser.

Further information on processing, procedures and services:

  • Processing of cookie data on the basis of consent: We use a procedure for cookie consent management, in the context of which the consent of the users to the use of cookies, or the processing and providers mentioned in the context of the cookie consent management procedure, can be obtained and managed and revoked by the users. In this case, the declaration of consent is stored in order not to have to repeat its request again and to be able to prove the consent in accordance with the legal obligation. The storage can take place on the server side and/or in a cookie (so-called opt-in cookie, or with the help of comparable technologies) in order to be able to assign the consent to a user or his device. Subject to individual information on the providers of cookie management services, the following information applies: The duration of the storage of consent can be up to two years. A pseudonymous user identifier is formed and stored at the time of consent, information on the scope of the consent (e.B which categories of cookies and/or service providers) as well as the browser, system and device used.



Business Services


We process data of our contractual and business partners, e.B. customers and interested parties (collectively referred to as "contractual partners") within the framework of contractual and comparable legal relationships and associated measures and in the context of communication with the contractual partners (or pre.B., in order to answer inquiries.

We process this data in order to fulfil our contractual obligations. This includes, in particular, the obligations to provide the agreed services, any update obligations and remedy in the event of warranty and other service disruptions. In addition, we process the data to safeguard our rights and for the purpose of the administrative tasks associated with these obligations as well as the company organization. In addition, we process the data on the basis of our legitimate interests in proper and business management as well as security measures to protect our contractual partners and our business operations from misuse, endangerment of their data, secrets, information and rights (e.B. for the participation of telecommunications, transport and other auxiliary services as well as subcontractors, banks, tax and legal advisors, payment service providers  or tax authorities). Within the framework of applicable law, we only pass on the data of contractual partners to third parties to the extent necessary for the aforementioned purposes or to fulfil legal obligations. The contractual partners are informed about further forms of processing, e.B. for marketing purposes, within the framework of this data protection declaration.

We inform the contractual partners before or in the context of data collection, e.B. in online forms, by special marking (e.B colors) or symbols (e.B asterisks or similar), or in person, which data is required for the aforementioned purposes.

We delete the data after expiry of legal warranty and comparable obligations, i.e., in principle after expiry of 4 years, unless the data is stored in a customer account, e.B., as long as it must be stored for legal reasons of archiving (e.B. for tax purposes usually 10 years). Data that has been disclosed to us as part of an order by the contractual partner will be deleted in accordance with the specifications of the order, in principle after the end of the order.

Insofar as we use third-party providers or platforms to provide our services, the terms and conditions and data protection information of the respective third-party providers or platforms apply in the relationship between the users and the providers. 

Shop and E-Commerce

We process the data of our customers in order to enable them to select, purchase or order the selected products, goods and related services, as well as their payment and delivery, or execution. If necessary for the execution of an order, we use service providers, in particular postal, forwarding and shipping companies, to carry out the delivery or execution to our customers. For the processing of payment transactions, we use the services of banks and payment service providers. The required information is marked as such in the context of the order or comparable purchase process and includes the information required for delivery, provision and billing as well as contact information in order to be able to hold any consultation.

Consulting

We process the data of our clients, clients as well as interested parties and other clients or contractual partners (uniformly referred to as "clients") in order to be able to provide them with our consulting services. The processed data, the nature, scope, purpose and necessity of their processing are determined by the underlying contractual and client relationship.

If it is necessary for our fulfillment of the contract, for the protection of vital interests or by law, or if there is a consent of the clients, we disclose or transmit the data of the clients to third parties or agents, such as .B authorities, subcontractors or in the field of IT, office or comparable services, in compliance with the professional requirements.

  • Types of data processed: inventory data (e.B. names, addresses); Payment data (e.B. bank details, invoices, payment history); Contact details (e.B. e-mail, telephone numbers); Contract data (e.B subject matter of the contract, term, customer category); Usage data (e.B websites visited, interest in content, access times); Meta/communication data (e.B. device information, IP addresses).
  • Data subjects: customers; Interested parties; Business and contractual partners.
  • Purposes of processing: provision of contractual services and customer service; security measures; contact requests and communication; office and organisational procedures; Managing and responding to requests.
  • Legal basis: fulfilment of contract and pre-contractual enquiries (Art. 6 para. 1 sentence 1 lit.b. GDPR); Legitimate interests (Art. 6 para. 1 sentence 1 lit. f. GDPR); Legal obligation (Art. 6 para. 1 sentence 1 lit.c. GDPR).




Providers and services used in the course of


business activities


As part of our business activities, we use further services, platforms, interfaces or plugins from third-party providers (in short "services") that can process user data, in compliance with legal requirements. In this context, in addition to our data protection information, the data protection information of the respective services applies. 

Information on legal bases: If we ask the users for their consent to the use of third-party providers, the legal basis for the processing of data is consent. Otherwise, the data of the users will be processed for the provision of our business services or if they are not necessary for the provision of the contract, on the basis of our legitimate interests (i.e. interest in efficient, economic and recipient-friendly services).

  • Types of data processed: inventory data (e.B. names, addresses); Payment data (e.B. bank details, invoices, payment history); Contact details (e.B. e-mail, telephone numbers); Content data (e.B. entries in online forms); Contract data (e.B subject matter of the contract, term, customer category).
  • Data subjects: customers; Interested parties; Users (e.B. website visitors, users of online services); Business and contractual partners.
  • Purposes of processing: provision of contractual services and customer service; Office and organizational procedures.
  • Legal basis: Consent (Art. 6 para. 1 sentence 1 lit. a. GDPR); Performance of the contract and pre-contractual enquiries (Art. 6 para. 1 sentence 1 lit.b. GDPR); Legitimate interests (Art. 6 para. 1 sentence 1 lit. f. GDPR).




Payment


In the context of contractual and other legal relationships, due to legal obligations or otherwise on the basis of our legitimate interests, we offer the data subjects efficient and secure payment options and use other service providers in addition to banks and credit institutions (collectively "payment service providers").

The data processed by the payment service providers includes inventory data, such as .B name and address, bank data, such as.B. account numbers or credit card numbers, passwords, TANs and checksums as well as the contract, total and recipient-related information. The information is required to carry out the transactions. However, the data entered will only be processed by the payment service providers and stored by them. This means that we do not receive any account or credit card-related information, but only information with confirmation or negative information of the payment. Under certain circumstances, the data may be transmitted by the payment service providers to credit agencies. The purpose of this transmission is to verify identity and creditworthiness. For this purpose, we refer to the terms and conditions and the data protection information of the payment service providers.

The terms and conditions and the data protection information of the respective payment service providers apply to the payment transactions, which can be called up within the respective websites or transaction applications. We also refer to these for the purpose of further information and assertion of rights of revocation, information and other data subjects.

  • Types of data processed: inventory data (e.B. names, addresses); Payment data (e.B. bank details, invoices, payment history); Contract data (e.B subject matter of the contract, term, customer category); Usage data (e.B websites visited, interest in content, access times); Meta/communication data (e.B. device information, IP addresses).
  • Data subjects: customers;  Interested parties.
  • Purposes of processing: Provision of contractual services and customer service.
  • Legal basis: fulfilment of contract and pre-contractual enquiries (Art. 6 para. 1 sentence 1 lit.b. GDPR); Legitimate interests (Art. 6 para. 1 sentence 1 lit. f. GDPR).

Further information on processing, procedures and services:




Provision of the online offer and web hosting


In order to be able to provide our online offer securely and efficiently, we use the services of one or more web hosting providers from whose servers (or servers managed by them) the online offer can be retrieved. For these purposes, we may use infrastructure and platform services, computing capacity, storage space and database services, as well as security and technical maintenance services.

The data processed in the context of the provision of the hosting offer may include all information concerning the users of our online offer that arises in the context of use and communication. This regularly includes the IP address, which is necessary to be able to deliver the content of online offers to browsers, and all entries made within our online offer or from websites.

  • Types of data processed: content data (e.B. entries in online forms); Usage data (e.B websites visited, interest in content, access times); Meta/communication data (e.B. device information, IP addresses).
  • Data subjects: Users (e.B. website visitors, users of online services).
  • Purposes of processing: Provision of our online offer and user-friendliness; Provision of contractual services and customer service.
  • Legal basis: Legitimate interests (Art. 6 para. 1 sentence 1 lit. f. GDPR).

Further information on processing, procedures and services:

  • E-mail sending and hosting: The web hosting services used by us also include the sending, receipt and storage of e-mails. For these purposes, the addresses of the recipients and senders as well as other information regarding the e-mail dispatch (e.B. the providers involved) as well as the contents of the respective e-mails are processed. The aforementioned data may also be processed for the purposes of detecting SPAM. Please note that e-mails on the Internet are generally not sent encrypted. As a rule, e-mails are encrypted in transit, but (unless a so-called end-to-end encryption method is used) not on the servers from which they are sent and received. We can therefore assume no responsibility for the transmission path of the e-mails between the sender and the receipt on our server.
  • Collection of access data and log files: We ourselves (or our web hosting provider) collect data on each access to the server (so-called server log files). The server log files may include the address and name of the accessed websites and files, date and time of retrieval, data transferred, notification of successful retrieval, browser type and version, the user's operating system, referrer URL (the previously visited page) and, as a rule, IP addresses and the requesting provider. The server log files can be used on the one hand for security purposes, e.B. to avoid overloading the servers (especially in the case of abusive attacks, so-called DDoS attacks) and on the other hand to ensure the utilization of the servers and their stability; Deletion of data: Log file information is stored for a maximum of 30 days and then deleted or anonymized. Data whose further storage is necessary for evidentiary purposes are excluded from deletion until the respective incident has been finally clarified.
  • Content Delivery Network: We use a "Content Delivery Network" (CDN). A CDN is a service with the help of which the contents of an online offer, in particular large media files, such as graphics or program scripts, can be delivered faster and more securely with the help of regionally distributed servers connected via the Internet.
  • IONOS by 1&1: infrastr;  Service provider: 1&1 IONOS SE, Elgendorfer Str. 57, 56410 Montabaur, Germany;  Website:https://www.ionos.de;  Privacy Policy: https://www.ionos.de/terms-gtc/terms-privacy;  Order processing contract:https://www.ionos.de/hilfe/datenschutz/allgemeine-informationen-zur-datenschutz-grundverordnung-dsgvo/auftragsverarbeitung/?utm_source=search&utm_medium=global&utm_term=Auft&utm_campaign=HELP_CENTER&utm_content=/hilfe/.



Blogs and publication media


We use blogs or comparable means of online communication and publication (hereinafter referred to as "publication medium"). Readers' data will only be processed for the purposes of the publication medium to the extent necessary for its presentation and communication between authors and readers or for security reasons. In addition, we refer to the information on the processing of visitors to our publication medium within the framework of this data protection information.

  • Types of data processed: inventory data (e.B. names, addresses); Contact details (e.B. e-mail, telephone numbers); Content data (e.B. entries in online forms); Usage data (e.B websites visited, interest in content, access times); Meta/communication data (e.B. device information, IP addresses).
  • Data subjects: Users (e.B. website visitors, users of online services).
  • Purposes of processing: provision of contractual services and customer service; Feedback (e.B. Collecting feedback via online form).
  • Legal basis: fulfilment of contract and pre-contractual enquiries (Art. 6 para. 1 sentence 1 lit.b. GDPR); Legitimate interests (Art. 6 para. 1 sentence 1 lit. f. GDPR).




Contact and request management


When contacting us (e.B. via contact form, e-mail, telephone or via social media) as well as in the context of existing user and business relationships, the details of the requesting persons will be processed insofar as this is necessary to answer the contact inquiries and any requested measures.

The answering of contact inquiries as well as the administration of contact and inquiry data in the context of contractual or pre-contractual relationships takes place to fulfill our contractual obligations or to answer (pre)contractual inquiries and otherwise on the basis of the legitimate interests in answering the inquiries and maintaining user or business relationships.

  • Types of data processed: inventory data (e.B. names, addresses); Contact details (e.B. e-mail, telephone numbers); Content data (e.B. entries in online forms).
  • Data subjects: communication partners.
  • Purposes of processing: contact requests and communication; Provision of contractual services and customer service.
  • Legal basis: fulfilment of contract and pre-contractual enquiries (Art. 6 para. 1 sentence 1 lit.b. GDPR); Legitimate interests (Art. 6 para. 1 sentence 1 lit. f. GDPR); Legal obligation (Art. 6 para. 1 sentence 1 lit.c. GDPR).

Further information on processing, procedures and services:

  • Contact form: If users contact us via our contact form, e-mail or other communication channels, we process the data provided to us in this context to process the request communicated. For this purpose, we process personal data within the framework of pre-contractual and contractual business relationships, insofar as this is necessary for their fulfilment and otherwise on the basis of our legitimate interests and the interests of the communication partners in answering the concerns and our statutory retention obligations.




Video conferencing, online meetings,


webinars and screen sharing


We use third-party platforms and applications (hereinafter referred to as "conference platforms") for the purpose of conducting video and audio conferences, webinars and other types of video and audio meetings (hereinafter collectively referred to as "conference"). When selecting conference platforms and their services, we observe the legal requirements. 

Data processed by conference platforms: In the context of participation in a conference, the conference platforms process the personal data of the participants mentioned below. The scope of the processing depends on the one hand on which data is required in the context of a specific conference (e.B. specification of access data or real names) and which optional information is provided by the participants. In addition to the processing for the execution of the conference, the data of the participants can also be processed by the conference platforms for security purposes or service optimization. The processed data includes personal data (first name, last name), contact information (e-mail address, telephone number), access data (access codes or passwords), profile pictures, information on the professional position/function, the IP address of the Internet access, information on the end devices of the participants, their operating system, the browser and its technical and linguistic settings, information on the content-related communication processes, i.e. entries in chats as well as audio and  Video data, as well as the use of other available functions (e.B. surveys). The contents of the communications are encrypted to the extent technically provided by the conference providers. If the participants are registered as users on the conference platforms, further data may be processed in accordance with the agreement with the respective conference provider.

Logging and recordings: If text inputs, participation results (e.B of surveys) as well as video or audio recordings are logged, this will be communicated transparently in advance to the participants and they will be asked for consent if necessary.

Data protection measures of the participants: Please refer to the details of the processing of your data by the conference platforms in their data protection information and select the optimal security and data protection settings for you within the framework of the settings of the conference platforms. Please also ensure data and privacy protection in the background of your recording for the duration of a video conference (e.B. by informing roommates, locking doors and using, as far as technically possible, the function for blurring the background). Links to the conference rooms as well as access data may not be passed on to unauthorized third parties.

Notes on legal bases: If, in addition to the conference platforms, we also process the data of the users and ask the users for their consent to the use of the conference platforms or certain functions (e.B. consent to a recording of conferences), the legal basis for the processing is this consent. Furthermore, our processing may be necessary to fulfil our contractual obligations (e.B. in lists of participants, in the case of processing of discussion results, etc.). In addition, users' data is processed on the basis of our legitimate interests in efficient and secure communication with our communication partners.

  • Types of data processed: inventory data (e.B. names, addresses); Contact details (e.B. e-mail, telephone numbers); Content data (e.B. entries in online forms); Usage data (e.B websites visited, interest in content, access times); Meta/communication data (e.B. device information, IP addresses).
  • Data subjects: communication partners; Users (e.B. website visitors, users of online services).
  • Purposes of processing: provision of contractual services and customer service; contact requests and communication; Office and organizational procedures.
  • Legal basis: Consent (Art. 6 para. 1 sentence 1 lit. a. GDPR); Performance of the contract and pre-contractual enquiries (Art. 6 para. 1 sentence 1 lit.b. GDPR); Legitimate interests (Art. 6 para. 1 sentence 1 lit. f. GDPR).

Further information on processing, procedures and services:




Newsletters and electronic notifications


We send newsletters, e-mails and other electronic notifications (hereinafter referred to as "newsletters") only with the consent of the recipients or a legal permission. If the contents of the newsletter are specifically described in the context of a registration for the newsletter, they are decisive for the consent of the users. In addition, our newsletters contain information about our services and us.

In order to subscribe to our newsletters, it is generally sufficient if you provide your e-mail address. However, we may ask you to provide a name for the purpose of personal addressing in the newsletter, or other information, if this is necessary for the purposes of the newsletter.

Double opt-in procedure: The registration for our newsletter is generally carried out in a so-called double opt-in procedure. This means that after registration you will receive an e-mail asking you to confirm your registration. This confirmation is necessary so that no one can register with foreign e-mail addresses. The subscriptions to the newsletter are logged in order to be able to prove the registration process in accordance with the legal requirements. This includes the storage of the registration and confirmation time as well as the IP address. Likewise, the changes to your data stored with the shipping service provider are logged.

Deletion and restriction of processing:  We may store the unsubscribed e-mail addresses for up to three years on the basis of our legitimate interests before we delete them in order to be able to prove a previously given consent. The processing of this data is limited to the purpose of a possible defence against claims. An individual request for deletion is possible at any time, provided that the former existence of a consent is confirmed at the same time. In the case of obligations to permanently observe contradictions, we reserve the right to store the e-mail address solely for this purpose in a block list (so-called "block list").

The registration procedure is logged on the basis of our legitimate interests for the purpose of proving its proper operation. Insofar as we commission a service provider to send e-mails, this is done on the basis of our legitimate interests in an efficient and secure shipping system.

Information on legal bases: The newsletter is sent on the basis of the consent of the recipients or, if consent is not required, on the basis of our legitimate interests in direct marketing, if and to the extent permitted by law, e.B. in the case of existing customer advertising. Insofar as we commission a service provider to send e-mails, this is done on the basis of our legitimate interests in efficient and secure shipping. The registration process is recorded on the basis of our legitimate interests to prove that it has been carried out in accordance with the law.

Contents:

 

Information about us, our services, promotions and offers.

  • Types of data processed: inventory data (e.B. names, addresses); Contact details (e.B. e-mail, telephone numbers); Meta/communication data (e.B. device information, IP addresses); Usage data (e.B websites visited, interest in content, access times).
  • Data subjects: communication partners.
  • Purposes of processing: Direct marketing (e.B. by e-mail or post).
  • Legal basis: Consent (Art. 6 para. 1 sentence 1 lit. a. GDPR); Legitimate interests (Art. 6 para. 1 sentence 1 lit. f. GDPR).
  • Possibility of objection (opt-out): You can cancel the receipt of our newsletter at any time, i.e. Revoke your consent or object to .dem further receipt. You will either find a link to cancel the newsletter at the end of each newsletter or you can otherwise use one of the above-mentioned contact options, preferably e-mail, for this purpose.

Further information on processing, procedures and services:

  • Measurement of open and click rates: The newsletters contain a so-called "web beacon", i.e. a pixel-sized file that is retrieved from our server when the newsletter is opened or, if we use a shipping service provider, from its server. As part of this retrieval, technical information, such as information about the browser and your system, as well as your IP address and the time of retrieval, are first collected. This information is used for the technical improvement of our newsletter based on the technical data or the target groups and their reading behavior on the basis of their retrieval locations (which can be determined with the help of the IP address) or the access times. This analysis also includes determining whether the newsletters are opened, when they are opened and which links are clicked. This information is assigned to the individual newsletter recipients and stored in their profiles until they are deleted. The evaluations serve us to recognize the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users. The measurement of the open rates and the click rates as well as the storage of the measurement results in the profiles of the users as well as their further processing are based on the consent of the users. A separate revocation of the performance measurement is unfortunately not possible, in this case the entire newsletter subscription must be terminated or contradicted. In this case  , the stored profile information will be deleted.




Advertising communication via e-mail, post,


fax or telephone


We process personal data for the purposes of advertising communication, which can take place via various channels, such as e.B e-mail, telephone, post or fax, in accordance with legal requirements.

The recipients have the right to revoke their consent at any time or to object to advertising communication at any time.

After revocation or objection, we may store the data required to prove consent for up to three years on the basis of our legitimate interests before we delete it. The processing of this data is limited to the purpose of a possible defence against claims. An individual request for deletion is possible at any time, provided that the former existence of a consent is confirmed at the same time.

  • Types of data processed: inventory data (e.B. names, addresses); Contact details (e.B. e-mail, telephone numbers).
  • Data subjects: communication partners.
  • Purposes of processing: Direct marketing (e.B. by e-mail or post).
  • Legal basis: Consent (Art. 6 para. 1 sentence 1 lit. a. GDPR); Legitimate interests (Art. 6 para. 1 sentence 1 lit. f. GDPR).




Customer Reviews and Evaluation


Procedures


We participate in review and evaluation processes to evaluate, optimize and promote our services. If users rate us via the evaluation platforms or procedures involved or otherwise provide feedback, the general terms and conditions of business or use and the data protection information of the providers also apply. As a rule, the evaluation also requires registration with the respective providers. 

In order to ensure that the evaluators have actually used our services, we transmit the necessary data with regard to the customer and the service used to the respective evaluation platform (including name, e-mail address and order number or article number) with the consent of the customer. This data is used solely to verify the authenticity of the user.

  • Types of data processed: contract data (e.B. subject matter of the contract, duration, customer category); Usage data (e.B websites visited, interest in content, access times); Meta/communication data (e.B. device information, IP addresses).
  • Data subjects: customers; Users (e.B. website visitors, users of online services).
  • Purposes of processing: Feedback (e.B. collecting feedback via online form); Marketing.
  • Legal basis: Consent (Art. 6 para. 1 sentence 1 lit. a. GDPR); Legitimate interests (Art. 6 para. 1 sentence 1 lit. f. GDPR).

Further information on processing, procedures and services:

  • Rating widget: We integrate so-called "rating widgets" into our online offer. A widget is a functional and content element integrated into our online offer that displays changeable information. It can be represented e.B. in the form of a seal or comparable element, sometimes also called "badge". Although the corresponding content of the widget is displayed within our online offer, it is retrieved at this moment from the servers of the respective widget provider. This is the only way to always show the current content, especially the current rating. For this purpose, a data connection must be established from the website accessed within our online offer to the server of the widget provider and the widget provider receives certain technical data (access data, including IP address) that are necessary for the content of the widget to be delivered to the user's browser. Furthermore, the widget provider receives information that users have visited our online offer. This information can be stored in a cookie and used by the widgets provider to recognize which online offers that participate in the evaluation process have been visited by the user. The information may be stored in a user profile and used for advertising or market research purposes.





Presence in social networks (social media)


We maintain online presences within social networks and, in this context, process user data in order to communicate with the users active there or to offer information about us.

We would like to point out that user data may be processed outside the territory of the European Union. This can result in risks for the users, because e.B. the enforcement of the rights of the users could be made more difficult.

Furthermore, the data of users within social networks are usually processed for market research and advertising purposes. For example.B user profiles can be created on the basis of the usage behavior and the resulting interests of the users. The usage profiles can in turn be used to, for example.B. place advertisements inside and outside the networks that presumably correspond to the interests of the users. For these purposes, cookies are usually stored on users' computers, in which the usage behavior and interests of the users are stored. Furthermore, data may also be stored in the user profiles regardless of the devices used by the users (in particular if the users are members of the respective platforms and are logged in to them).

For a detailed description of the respective forms of processing and the possibilities of objection (opt-out), we refer to the data protection declarations and information provided by the operators of the respective networks.

Even in the case of requests for information and the assertion of data subject rights, we would like to point out that these can most effectively be asserted with the providers. Only the providers have access to the data of the users and can directly take appropriate measures and provide information. If you still need help, you can contact us.

  • Types of data processed: contact data (e.B. e-mail, telephone numbers); Content data (e.B. entries in online forms); Usage data (e.B websites visited, interest in content, access times); Meta/communication data (e.B. device information, IP addresses).
  • Data subjects: Users (e.B. website visitors, users of online services).
  • Purposes of processing: contact requests and communication; Feedback (e.B. collecting feedback via online form); Marketing.
  • Legal basis: Legitimate interests (Art. 6 para. 1 sentence 1 lit. f. GDPR).

Further information on processing, procedures and services:

  • Instagram: Social network;  Service provider: Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA;  Website:https://www.instagram.com;  Privacy Policy: https://instagram.com/about/legal/privacy.
  • Facebook pages: Profiles within the social network Facebook - Together with Meta Platforms Ireland Limited, we are responsible for the collection (but not further processing) of data of visitors to our Facebook page (so-called Facebook page).  ==References====External links==  This data includes information about the types of content that users view or interact with or the actions they take (see "Things done and provided by you and others" in the Facebook Data Policy: https://www.facebook.com/policy), as well as information about the devices used by users (e.B. IP addresses, operating system, browser type, language settings, cookie data; see under  "Device Information" in Facebook's Data Policy: https://www.facebook.com/policy). As explained in Facebook's Data Policy under "How do we use this information?", Facebook also collects and uses information to provide analytics services, called "Page Insights," to Page operators so that they can gain insight into how people interact with their Pages and the content associated with them. We have concluded a special agreement with Facebook ("Information on Page Insights", https://www.facebook.com/legal/terms/page_controller_addendum), which in particular regulates which security measures Facebook must observe and in which Facebook has agreed to fulfil the rights of data subjects (i.e. users can, for example.B, address information or deletion requests directly to Facebook). The rights of users (in particular to information, deletion, objection and complaint to the competent supervisory authority) are not restricted by the agreements with Facebook. Further information can be found in the "Page Insights Information" (https://www.facebook.com/legal/terms/information_about_page_insights_data); Service providers: Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland;  Website: https://www.facebook.com;  Privacy Policy:https://www.facebook.com/about/privacy;  Standard contractual clauses (ensuring a level of data protection when processing in third countries): https://www.facebook.com/legal/EU_data_transfer_addendum;  More information: Joint Responsibility Agreement: https://www.facebook.com/legal/terms/information_about_page_insights_data.




Plugins and embedded functions as well as


content


We integrate functional and content elements into our online offer that are obtained from the servers of their respective providers (hereinafter referred to as "third-party providers"). These may be, for example, graphics, videos or city maps (hereinafter uniformly referred to as "Content").

The integration always requires that the third-party providers of this content process the IP address of the users, since without the IP address they could not send the content to their browser. The IP address is therefore required for the presentation of this content or functions. We endeavor to use only such content whose respective providers use the IP address only to deliver the content. Third parties may also use so-called pixel tags (invisible graphics, also known as "web beacons") for statistical or marketing purposes. The "pixel tags" can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information can also be stored in cookies on the user's device and contain, among other things, technical information about the browser and the operating system, to referring websites, the time of visit and other information on the use of our online offer as well as be combined with such information from other sources.

Information on legal bases: If we ask the users for their consent to the use of third-party providers, the legal basis for the processing of data is consent. Otherwise, the data of the users will be processed on the basis of our legitimate interests (i.e. interest in efficient, economic and recipient-friendly services). In this context, we would also like to draw your attention to the information on the use of cookies in this privacy policy.

  • Types of data processed: usage data (e.B websites visited, interest in content, access times); Meta/communication data (e.B. device information, IP addresses); Inventory data (e.B. names, addresses); Contact details (e.B. e-mail, telephone numbers); Content data (e.B. entries in online forms); Event data (Facebook) ("Event Data" is data that can be transmitted by us to Facebook via Facebook pixel (via apps or other means), e.B. and relates to persons or their actions; The data includes, for example.B information about visits to websites, interactions with content, functions, installation of apps, purchases of products, etc.; the event data is processed for the purpose of creating target groups for content and advertising information (Custom Audiences); Event data does not include the actual content (such as.B. written comments), no login information and no contact information (i.e. no names, e-mail addresses and telephone numbers). Event data will be deleted by Facebook after a maximum of two years, the target groups formed from them with the deletion of our Facebook account).
  • Data subjects: Users (e.B. website visitors, users of online services).
  • Purposes of processing: Provision of our online offer and user-friendliness; Provision of contractual services and customer service; marketing; Profiles with user-related information (creation of user profiles).
  • Legal basis: Consent (Art. 6 para. 1 sentence 1 lit. a. GDPR); Performance of the contract and pre-contractual enquiries (Art. 6 para. 1 sentence 1 lit.b. GDPR); Legitimate interests (Art. 6 para. 1 sentence 1 lit. f. GDPR).

Further information on processing, procedures and services:

  • Facebook plugins and content: Facebook social plugins and content - This may include, for example.B content such as images, videos or texts and buttons with which users can share content of this online offer within Facebook. The list and appearance of the Facebook social plugins can be viewed here: https://developers.facebook.com/docs/plugins/ - We are together with Meta Platforms Ireland Limited for the collection or receipt in the context of a transmission (but not the further processing) of "event data" that Facebook collects by means of the Facebook social plugins (and embedding functions for content) that are carried out on our online offer or in the context of a  transmission for the following purposes, jointly responsible: a) display of content and advertising information that corresponds to the presumed interests of users; b) Delivery of commercial and transactional messages (e.B addressing users via Facebook Messenger); c) Improving ad delivery and personalizing features and content (e.B. improving the recognition of which content or advertising information is likely to be in line with users' interests). We have concluded a special agreement with Facebook ("Addendum for Controllers", https://www.facebook.com/legal/controller_addendum), which in particular regulates which security measures Facebook must observe (https://www.facebook.com/legal/terms/data_security_terms) and in which Facebook has agreed to fulfil the rights of data subjects (i.e. users can, for example.B, address information or deletion requests directly to Facebook).  Note: If Facebook provides us with metrics, analyses and reports (which are aggregated, i.e. do not receive information about individual users and are anonymous to us), then this processing is not carried out under joint responsibility, but on the basis of a data processing agreement ("Data Processing Conditions", https://www.facebook.com/legal/terms/dataprocessing), the "Data Security Conditions" ( https://www.facebook.com/legal/terms/data_security_terms) and with regard to processing in the USA on the basis of standard contractual clauses ("Facebook EU Data Transfer Addendum, https://www.facebook.com/legal/EU_data_transfer_addendum"). The rights of users (in particular to information, deletion, objection and complaint to the competent supervisory authority) are not restricted by the agreements with Facebook; Service providers: Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland;  Website:https://www.facebook.com;  Privacy Policy: https://www.facebook.com/about/privacy.
  • Google Maps: We integrate the maps of the service "Google Maps" of the provider Google. The processed data may include, in particular, IP addresses and location data of the users, which, however, are not collected without their consent (usually carried out as part of the settings of their mobile devices); Service providers: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA;  Website:https://cloud.google.com/maps-platform;  Privacy Policy: https://policies.google.com/privacy;  Possibility of objection (opt-out): Opt-out plugin: https://tools.google.com/dlpage/gaoptout?hl=de, settings for the display of advertisements: https://adssettings.google.com/authenticated.
  • Google Maps APIs and SDKs: Interfaces to Google's map and location services that allow, for.B example, the addition of address entries, location determinations, distance calculations or provision of supplementary information on location and other places;  Service providers: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA;  Website: https://cloud.google.com/maps-platform;  Privacy Policy: https://policies.google.com/privacy.
  • Instagram plugins and content: Instagram plugins and content - This may include, for example.B, content such as images, videos or texts and buttons with which users can share content of this online offer within Instagram. - We are jointly with Metaa Platforms Ireland Limited for the collection or receipt in the context of a transmission (but not further processing) of "event data", which Facebook uses functions of Instagram (e.B embed functions for  Content) that is carried out, collects or receives in the context of a transmission for the following purposes, jointly responsible: a) display of content and advertising information that corresponds to the presumed interests of the users; b) Delivery of commercial and transactional messages (e.B addressing users via Facebook Messenger); c) Improving ad delivery and personalizing features and content (e.B. improving the recognition of which content or advertising information is likely to be in line with users' interests). We have concluded a special agreement with Facebook ("Additional for Controllers", https://www.facebook.com/legal/controller_addendum), which in particular regulates which security measures Facebook must observe (https://www.facebook.com/legal/terms/data_security_terms) and in which Facebook has agreed to fulfil the rights of data subjects (i.e. users can, for example.B, address information or deletion requests directly to Facebook).  Note: If Facebook provides us with metrics, analyses and reports (which are aggregated, i.e. do not receive information about individual users and are anonymous to us), then this processing is not carried out under joint responsibility, but on the basis of a data processing agreement ("Data Processing Conditions", https://www.facebook.com/legal/terms/dataprocessing), the "Data Security Conditions" (https://www.facebook.com/legal/terms/data_security_terms) as well as with regard to processing in the USA on the basis of standard contractual clauses ("Facebook EU Data Transfer Addendum, https://www.facebook.com/legal/EU_data_transfer_addendum"). The rights of users (in particular to information, deletion, objection and complaint to the competent supervisory authority) are not restricted by the agreements with Facebook; Service provider: Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA;  Website: https://www.instagram.com;  Privacy Policy: https://instagram.com/about/legal/privacy.
  • YouTube videos: video content;  Service providers: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA;  Website:https://www.youtube.com;  Privacy Policy: https://policies.google.com/privacy;  Possibility of objection (opt-out): Opt-out plugin: https://tools.google.com/dlpage/gaoptout?hl=de, settings for the display of advertisements: https://adssettings.google.com/authenticated.
  • YouTube videos: video content; YouTube videos are integrated via a special domain (recognizable by the component "youtube-nocookie") in the so-called "extended data protection mode", whereby no cookies are collected on user activities in order to personalize the video playback. Nevertheless, information on the interaction of the users with the video (e.B. remembering the last playback point) can be stored; Service providers: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA;  Website:https://www.youtube.com;  Privacy Policy: https://policies.google.com/privacy.




Management, organization and auxiliary


tools


We use services, platforms and software of other providers (hereinafter referred to as "third-party providers") for the purposes of organizing, managing, planning and providing our services. When selecting third-party providers and their services, we observe the legal requirements. 

In this context, personal data may be processed and stored on the servers of the third-party providers. This may affect various data that we process in accordance with this privacy policy. This data may include, in particular, master data and contact data of users, data on processes, contracts, other processes and their contents.

If users are referred to the third-party providers or their software or platforms in the context of communication, business or other relationships with us, the third-party providers may process usage data and metadata for security purposes, service optimization or marketing purposes. We therefore ask you to observe the data protection information of the respective third-party providers.

Information on legal bases: If we ask the users for their consent to the use of third-party providers, the legal basis for the processing of data is consent. Furthermore, their use may be an integral part of our (pre)contractual services, provided that the use of the third-party providers has been agreed in this context. Otherwise, the data of the users will be processed on the basis of our legitimate interests (i.e. interest in efficient, economic and recipient-friendly services). In this context, we would also like to draw your attention to the information on the use of cookies in this privacy policy.

  • Types of data processed: inventory data (e.B. names, addresses); Contact details (e.B. e-mail, telephone numbers); Content data (e.B. entries in online forms); Usage data (e.B websites visited, interest in content, access times); Meta/communication data (e.B. device information, IP addresses).
  • Data subjects: communication partners; Users (e.B. website visitors, users of online services).
  • Legal basis: Consent (Art. 6 para. 1 sentence 1 lit. a. GDPR); Performance of the contract and pre-contractual enquiries (Art. 6 para. 1 sentence 1 lit.b. GDPR); Legitimate interests (Art. 6 para. 1 sentence 1 lit. f. GDPR).

Further information on processing, procedures and services:

  • Other service providers: .



Changes and updates to the Privacy Policy


We ask you to inform yourself regularly about the content of our data protection declaration. We will adapt the privacy policy as soon as the changes to the data processing carried out by us make this necessary. We will inform you as soon as the changes require your cooperation (e.B. consent) or other individual notification.

If we provide addresses and contact information of companies and organizations in this privacy policy, we ask you to note that the addresses may change over time and ask you to check the information before contacting us.



Rights of data subjects


As a data subject, you are entitled to various rights under the GDPR, which result in particular from Articles 15 to 21 GDPR:

  • Right to object: You have the right, for reasons arising from your particular situation, to object at any time to the processing of personal data concerning you on the basis of Art. 6 para. 1 lit. e or f GDPR; this also applies to profiling based on these provisions. If the personal data concerning you are processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for the purpose of such advertising; this also applies to profiling insofar as it is related to such direct advertising.
  • Right of revocation for consents: You have the right to revoke your consent at any time.
  • Right to information: You have the right to request confirmation as to whether the data in question is being processed and to obtain information about this data as well as further information and a copy of the data in accordance with the legal requirements.
  • Right to rectification: In accordance with the legal requirements, you have the right to request the completion of the data concerning you or the correction of the incorrect data concerning you.
  • Right to erasure and restriction of processing: In accordance with the statutory provisions, you have the right to demand that data concerning you be deleted immediately or, alternatively, to demand a restriction of the processing of the data in accordance with the legal requirements.
  • Right to data portability: You have the right to receive data concerning you that you have provided to us in a structured, commonly used and machine-readable format in accordance with the legal requirements or to request their transmission to another controller.
  • Complaint to a supervisory authority: In accordance with the law and without prejudice to any other administrative or judicial remedy, you also have the right to lodge a complaint with a data protection supervisory authority, in particular a supervisory authority in the Member State in which you are habitually resident, the supervisory authority of your place of work or the place of the alleged infringement, if you consider that the processing  the personal data concerning you violates the GDPR.



Definitions


This section provides you with an overview of the terms used in this privacy policy. Many of the terms are taken from the law and defined above all in Art. 4 GDPR. The legal definitions are binding. The following explanations, on the other hand, are primarily intended to serve the purpose of understanding. The terms are sorted alphabetically.

 

  • Personal data: "Personal data" means any information relating to an identified or identifiable natural person (hereinafter referred to as "data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier (e.B. cookie) or to one or more special features,  which express the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person. 
  • Profiles with user-related information: The processing of "profiles with user-related information", or "profiles" for short, includes any type of automated processing of personal data consisting in the fact that these personal data are used to address certain personal aspects relating to a natural person (depending on the type of profiling, different information relating to demographics, behaviour and interests,  such as.B. the interaction with websites and their contents, etc.) analyze, evaluate or predict (e.B interests in certain content or products, click behavior on a website or location). Cookies and web beacons are often used for profiling purposes. 
  • Controller: "Controller" means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. 
  • Processing: "Processing" means any operation or set of operations performed on personal data, whether or not by automated means. The term goes far and covers practically every handling of data, be it the collection, evaluation, storage, transmission or deletion. 



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